John Waugh
4 Haywards
Close, Henley-on-Thames, Oxfordshire,
RG9 1UY
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07888
702 784 john@johnwaugh.co.uk |
Profile
A versatile
operations/technical manager with a professional engineering/IT
background. A leader and confident communicator who developed
these skills working at head of department level posts in the
BBC and at smaller organisations, with teams sizes from 2 to
220. A practiced change manager with awareness of the importance
of cultural factors.
A skilled
project/programme manager and negotiator. Good analytical skills,
quick learner, highly practical and driven by the desire to get
things done and make things work better.
Developed
presentation and influencing skills in both public sector and
commercial organisations. Commercial awareness gained from management
of own company. An MBA graduate with an on-going interest in
the relationships between new technologies (such as web services
and open source software) and competitive advantage.
Now seeking a role which will provide a challenge and
the opportunity to combine my technical, project and people skills.
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Skills
Leadership
and Managing Change - proven ability to implement major change in organisation
and culture (for example, implementing a 25% staff cost reduction
at BBC Monitoring).
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Communications – managing national,
international and virtual teams, giving presentations, conducting
training, managing Industrial Relations etc.
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Analysis - strategic, evaluative
and tactical appraisals. Strong commercial awareness and
cost consciousness, and commitment to quality.
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IT -
Total professional competence in Word, Excel, Access, PowerPoint,
Macromedia DreamweaverMX,
FireworksMX, Flash, Homesite, Oracle 8i, MS SQL7, MySQL,
Crystal Reports Developer, PHP, JSP, JavaScript, Java and
VB/VBA,
UML and C++ , XML applications, Web Services, MS Visual Studio.
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Career History
Owner/Director – Sortique Limited, Henley, Oxon
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2001 to Present
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My own business start up, providing a mixture of web and database
application development, management consultancy and training in
IT/Technical and managerial subjects.
Achievements
- Established
profitable contracts with main customers – with several repeat
orders
- Web applications
now developed semi-automatically using tools developed in house
- An open source
e-commerce suite has been successfully adapted for UK business
use
- Some 12 weeks
training in UML, Java, Databases etc. completed
- Pride myself
in excellent customer relationship management
- Several significant
e-commerce projects completed – e.g. Musicghost.com
E-Carisma Limited developed software for deployment either at
customer premises or for hosting over the web and rental payment
using the ASP business model. Negotiation with existing and potential
customers - providing consultancy service to help tailor ASP products
to clients’ working practices. Project Management - design and implementation
of a change control database, and use of Prince 2 methodology. Led
contact with offshore developers. Wrote data base application specification
(inc SQL code) and defined business processes for development of
new products.
Achievements
- Identified
serious problems with product design and agreed programme to
implement remedial action with development contractors
- Designed
and developed bar-code functionality for asset management system
- Developed
VB/Access models as a way to specify application operation to
off-shore developers
Head of Resources, BBC Monitoring, Caversham, Reading Berks
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1991 to 2000
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BBC Monitoring is a business unit of the BBC responsible for providing
an online news service derived from monitoring international media.
Led department providing all support services to BBC Monitoring
Journalists at Caversham and overseas. The line manager of 120
staff who provided
these services. Total budget of £7.5m - approx. £4m operating and £3.5m
capital. Responsible for capital programme, defining capital approval
procedures, critical assessment of finance cases, and the all capital
equipment procurement. Project sponsor for several projects, mostly
of IT in nature with contract values of between £250k and £1m.
Achievements
- Established
and trained a team of 5 project managers to provide BBC Monitoring with
excellent levels of project procurement service – nearly all projects
delivered on time, on budget
- Benchmarked
all major activities against ‘best in breed’ in market place. Achieved
savings of over £1m pa within 5 years, without any industrial disputes
- Established
several improvements in IT systems, and in particular, sponsored
successful IT projects to provide infrastructure for future multi-media
working
on journalist’s desktops
- Won
contract for BBC Radio output monitoring (blind tender against commercial
competition)
- Obtained
RoSPA gold award for Health and Safety management
BBC World Service Broadcasting, Bush House, Strand, London |
1978 to 1991 |
Head of Operations, BBC World Service |
1988 to 1991 |
Responsible for all operational staff based at Bush
House, including 170 studio managers, and 30 control room staff. Introduced
the first internal charging system for studios and studio managers, devolving
a budget of £2.7m to users.
Various Roles |
1978 to 1988 |
Progressed from trainee (apprentice) engineer through
instructor and operations management roles in BBC World Service.
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Education and Training
MBA (Henley Management College) – May 2004
Diploma in Management (Henley Management College)
3 A levels (Maths, Physics, Chemistry) and 8 O levels (Salesian
School Chertsey)
Management Training Courses :-
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Business Process Mapping (TQM)
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Managing Time – Others/Self (Industrial Society)
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Selling for Support staff – (SMT)
Trainer training
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Developing Leadership (Sundridge Park)
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IT Courses :- |
Crystal Reports – hands on introduction |
MS Access intermediate and Advanced
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Microsoft Project 98
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UML and OO design
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C++ Programming
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Advanced C++ Programming
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Java for C++ Programmers
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Java Development with Swing Technology
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Java for Web Application Development
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SQL Server 7 a Hands on Introduction
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Unix a Hands on Introduction
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XML for B2B Applications
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Oracle 8i – hands on introduction
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BBC Courses :- |
Presentation Skills Course |
Departmental Management
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Introduction to BBC Management
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Manager Development
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Managing Diversity
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A,B and C Radio Engineering Courses
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Leisure
Interests include travel, cooking,
DIY, technology, current affairs, reading, learning new skills,
technologies and management practices. Currently learning French
in spare time.
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Additional Information
Full clean driving licence. Date of
Birth – 11/06/1959. Prepared to relocate within Europe.
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